Deep - learning to mimic human behaviour
A unique communication platform that assists customers to resolve their queries or support requests at point of contact through Web, App or WhatsApp. Uses advanced pre-trained neural network algorithms to process multiple queries simultaneously, and assist in quick closure of tickets by the customer
There are 6 ways in which Assisted Closure offers functional
superiority and distinct advantages to its users:
For the organisation:
Assisted Closure V/S Present Day Chatbots
| Feature | AssistedClosure | Chatbot |
|---|---|---|
| Multiple Intents | Yes | No |
| Understanding long unstructured text | Yes | No |
| Use email data for training | Ample training data with high launch accuracy | Less data for training Lower launch accuracy High learning curve for ML with trial and error |
| Memory of past tickets (Open & Closed) | Yes | No |
| Advertisements, campaigns, cross sell / upsell products, marketing material featured between tickets, Banners | Yes | No |
| App within App: Not restricted to boundaries / limitations of query / service bot | Yes | No |
| Throw / push notifications / sales promotions through or within app | Yes | No |
| Query resolution | Complete process flow for each query or ticket | 2 way chat conversation / decision tree based IVR |
| Autocomplete | Autofill (60% time conservation) | Dropdown |
| Model | Deep Learning Pattern recognition | NLP + Decision Tree Keyword based |
The
Product is Really impressive 
The quality of the research done in the area of unstructured text & vision by AmyGB is truly impressive, and the product offering has real potential for impact. They have an excellent team that whole heartedly puts their mind into understanding your business challenges, and deriving innovative solutions to solve them. One of their products, MailERA, has helped us treat every customer like royalty. To see such brilliant research beginning in the area of unstructured text in India is exciting.
Our
repeat emails have reduced by 5% Customer happiness is at the fore front of everything we do at RGI. Engaging with AmyGB has been a great decision, as their unique AI solutions have tremendously helped improve productivity and taken Customer Experience to an altogether new level. Our repeat email volume has reduced by 5% and our FTR accuracy stands at 95%. It has been a wonderful experience working with AmyGB, and are already engaging them for several other crucial projects within RGI.
